Certificate III in Tourism

About this course

Students successfully completing a Certificate III in Tourism will be eligible to apply for employment within the Tourism  Industry. Employment positions range from an attraction or theme park attendant; inbound tour coordinato; operations consultant for a tour operator; reservation sales agent for a tour operator; sales consultant; visitor information officer; plus many more opportunities.

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This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.


This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.


Students successfully completing all the listed competencies will achieve Certificate III in Tourism.  Students who successfully achieve some of the listed competencies will receive a Statement of Attainment for those units that they have demonstrated competency in.

Career Opportunities

Upon successful completion  participants will be qualified to seek employment in a range of environments including but not limited to:

  • attraction or theme park attendant
  • booking agent
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • operations consultant for a tour operator
  • reservation sales agent for a tour operator
  • sales consultant
  • visitor information officer

Entry Requirements

There are no pre-requisites for entry to this qualification, however FNTC has the following selection criteria for this course.  The participant will be required before enrolling to complete a Language Literacy and Numeracy assessment to determine what level of support the participant may need to assist them through their study program.

Program Duration

This program is offered by face to face delivery mode. This program is offered by face to face delivery mode. Program duration for a full time student is an average of 12 months. Some students may complete the course in less time, however.

How to Apply

Students must complete an enrolment form and return to Far North Training & Consultancy with appropriate documentation. For further information refer to Student Handbook.


Full Fee Paying: Qualification cost $2,600.00 plus $395.00 administration fee which is non-refundable. Eligible students may take advantage of the Certificate 3 Guarantee, a new Queensland Government initiative. To see if you’re eligible, click HERE.

Refund Policy

Refunds must be requested in writing, seven days prior to withdrawal. For further details refer to the Student Handbook.

Recognition for Prior Learning (RPL)

 If you are currently working in Tourism facility then you may be entitled to Recognition of Prior Learning.  (RPL) is a nationally recognised process which helps you gain credit towards a certificate based on the skills and experience you have picked up from:

  • previous learning
  • work or industry experience (paid or unpaid)
  • volunteering
  • partially completed studies.

Your experience is matched to current industry qualifications so you can gain credit towards or even recognition for a full qualification.

Course Outline

Core units compulsory (Four core) and Elective units (eleven)

Delivery Method

Face to face workshops. Classes conducted in Mossman, Cairns and surrounds.

Core Units

  • SITTIND201
    Source and use information on the tourism and travel industry
  • SITXCCS303
    Provide service to customers
  • SITXCOM201
    Show social and cultural sensitivity
  • SITXWHS101
    Participate in safe work practices

Elective Units

  • SITXCOM202
    Provide a briefing or scripted commentary
  • SITTTSL303
    Sell tourism products and services
  • SITXCCS101
    Provide information and assistance
  • SITXCCS201
    Provide Visitor Information
  • SITHFAB201
    Provide responsible service of alcohol
  • HLTAID003
    Provide First Aid
  • SITXFSA101
    Use hygienic practices for food safety
  • BSBSUS201A
    Participate in environmentally sustainable work practices
  • SITTGDE304
    Prepare and present tour commentaries or activities
  • SITXFIN201
    Process financial transactions
    Work in a nail services framework