Certificate II in Tourism

About this course

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.

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If you have any questions regarding any of the courses on offer, please do not hesitate to contact us.

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Entry Requirements

There are no pre-requisites for entry to this qualification, however Far North Training & Consultancy has the following selection criteria for this course. The participant will be required before enrolling to complete a Language Literacy and Numeracy Assessment to determine what level of support the participant may need to assist them through their study program.


Program delivery can be face to face in a small group training environment located in Mossman. For participants under contract with the Australian Apprenticeship Centre and an Employer, delivery of training will be in the workplace.


Program duration for a full time student is an average of 6-12 months. Some students may complete the course in a shorter time frame.


The program can be delivered at Far North Training & Consultancy at 11 Johnston Rd, Mossman, or on-site at each individual employer’s venue in Far North Queensland.

Award Issued

Students who successfully complete this nationally recognised training will be awarded the Qualification SIT20116 – Certificate II in Tourism.

Recommended Requirements

This course requires students to undertake several service periods in a tourism environment as part of their course, therefore transport to the work placement is required.  Students will also need suitable attire, white polo shirt, black shorts and enclosed black shoes.


Full fee Paying: $1890.00

Click the following links for further information on apprenticeships or for VETiS.

Core Units

  • SITTIND001
    Source and use information on the tourism and travel industry
  • SITXCCS003
    Interact with customers
  • SITXCOM002
    Show social and cultural sensitivity
  • SITXWHS001
    Participate in safe work practices

Elective Units

  • SITXCCS001
    Provide customer information and assistance
  • SITXCCS002
    Provide visitor information
  • BSBWOR203
    Work effectively with others
  • SITXCOM001
    Source and present information
  • SITXCOM003
    Provide a briefing or scripted commentary
  • SITTTSL002
    Access and interpret product information
  • SITXFIN001
    Process financial transactions