Certificate II in Hospitality

About this course

This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

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This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.


This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés and coffee shops.


Students successfully completing all the listed competencies will achieve Certificate II in Hospitality. Students who successfully achieve some of the listed competencies will receive a Statement of Attainment for those units that they have demonstrated competency.

Career Opportunities

Upon successful completion participants will be qualified to seek employment in a range of hospitality environments including:
  • Bar Attendant
  • Café Attendant
  • Catering Assistant
  • Food and Beverage Attendant
  • Front Office Assistant
  • Porter
  • Room Attendant

Entry Requirements

There are no pre-requisites for entry to this qualification, however FNTC has the following selection criteria for this course.  The participant will be required before enrolling to complete a Language Literacy and Numeracy assessment to determine what level of support the participant may need to assist them through their study program.

Learning Support

All learners have access to a qualified trainer/assessor. At orientation participants will be provided with information they need to transition successfully into their chosen course of study. Trainers will also advise students of support services available.

Program Duration

The course will be conducted over a minimum of 6 months.  Program duration will be dependent on any previous skills and knowledge of the hospitality area, including RPL.  This course requires students to undertake 12 service periods in a Hospitality environment as part of their course study.

Start Dates

January 2017

How to Apply

Students must complete an enrolment form and return to Far North Training & Consultancy with appropriate documentation.


Full Fee Paying: Qualification cost $1,225 plus $295 administration fee which is non-refundable.

Recognition for Prior Learning (RPL)

If you are currently working in a Hospitality facility then you may be entitled to Recognition of Prior Learning. RPL is a nationally recognised process which helps you gain credit towards a certificate based on the skills and experience you have gained from:

  • Previous learning
  • Work or industry experience (paid or unpaid)
  • Volunteering
  • Partially completed studies.

Your experience is matched to current industry qualifications so you can gain credit towards or even recognition for a full qualification.

Delivery Method

Face to face workshops in Mossman and surrounds.

Core Units

  • SITHIND002
    Source and use information on the hospitality industry
  • SITXCCS003
    Interact with customers
  • SITXWHS001
    Participate in safe work practices
  • BSBWOR203
    Work effectively with others
  • SITHIND003
    Use hospitality skills effectively
  • SITXCOM002
    Show social and cultural sensitivity

Elective Units

  • SITXFSA001
    Use hygienic practices for food safety
  • SITHFAB002
    Provide responsible service of alcohol
  • SITHFAB005
    Prepare and serve espresso coffee
  • SITHACS001
    Clean premises and equipment
  • HLTAID003
    Provide first aid
  • SITXFSA001
    Use hygienic practices for food safety